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<article article-type="research-article" dtd-version="1.3" xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xml:lang="ru"><front><journal-meta><journal-id journal-id-type="publisher-id">vestnikvniizht</journal-id><journal-title-group><journal-title xml:lang="ru">Вестник Научно-исследовательского института железнодорожного транспорта (ВЕСТНИК ВНИИЖТ)</journal-title><trans-title-group xml:lang="en"><trans-title>RUSSIAN RAILWAY SCIENCE JOURNAL</trans-title></trans-title-group></journal-title-group><issn pub-type="ppub">2223-9731</issn><issn pub-type="epub">2713-2560</issn><publisher><publisher-name>Joint Stock Company "Railway Research Institute"</publisher-name></publisher></journal-meta><article-meta><article-id custom-type="elpub" pub-id-type="custom">vestnikvniizht-84</article-id><article-categories><subj-group subj-group-type="heading"><subject>Research Article</subject></subj-group><subj-group subj-group-type="section-heading" xml:lang="ru"><subject>Другое</subject></subj-group><subj-group subj-group-type="section-heading" xml:lang="en"><subject>Miscellaneous</subject></subj-group></article-categories><title-group><article-title>Изучение влияния параметров транспортного сервиса на уровень удовлетворенности пассажиров на основе моделирования методами порядковой логистической регрессии</article-title><trans-title-group xml:lang="en"><trans-title>Study on influence of transport service parameters on the level of passenger satisfaction on the basis of modeling by methods of ordinal logistic regression</trans-title></trans-title-group></title-group><contrib-group><contrib contrib-type="author" corresp="yes"><name-alternatives><name name-style="eastern" xml:lang="ru"><surname>Пастухов</surname><given-names>С. С.</given-names></name><name name-style="western" xml:lang="en"><surname>Pastukhov</surname><given-names>S. S.</given-names></name></name-alternatives><email xlink:type="simple">pastuhovsergey@bk.ru</email><xref ref-type="aff" rid="aff-1"/></contrib></contrib-group><aff-alternatives id="aff-1"><aff xml:lang="ru"><institution>Акционерное общество «Научно-исследовательский институт железнодорожного транспорта» (АО «ВНИИЖТ»)</institution><country>Россия</country></aff><aff xml:lang="en"><institution>Joint Stock Company Railway Research Institute (JSC “VNIIZhT”)</institution><country>Russian Federation</country></aff></aff-alternatives><pub-date pub-type="collection"><year>2016</year></pub-date><pub-date pub-type="epub"><day>28</day><month>04</month><year>2016</year></pub-date><volume>0</volume><issue>2</issue><fpage>108</fpage><lpage>115</lpage><permissions><copyright-statement>Copyright &amp;#x00A9; Пастухов С.С., 2016</copyright-statement><copyright-year>2016</copyright-year><copyright-holder xml:lang="ru">Пастухов С.С.</copyright-holder><copyright-holder xml:lang="en">Pastukhov S.S.</copyright-holder><license xml:lang="ru" license-type="creative-commons-attribution" xlink:href="https://creativecommons.org/licenses/by/4.0/" xlink:type="simple"><license-p>Данная работа распространяется под лицензией Creative Commons Attribution 4.0.</license-p></license><license xml:lang="en" license-type="creative-commons-attribution" xlink:href="https://creativecommons.org/licenses/by/4.0/" xlink:type="simple"><license-p>This work is licensed under a Creative Commons Attribution 4.0 License.</license-p></license></permissions><self-uri xlink:href="https://www.journal-vniizht.ru/jour/article/view/84">https://www.journal-vniizht.ru/jour/article/view/84</self-uri><abstract><p>На основе изучения существующей практики маркетинговых исследований выделены три основных подхода к построению процесса сопоставления влияния различных параметров транспортного сервиса и услуг на удовлетворенность населения для целей определения приоритетных направлений реализации управленческих решений в сфере роста качества обслуживания. Изложен механизм выявления и оценки влияния параметров транспортного сервиса на удовлетворенность пассажиров для условий, когда применение корреляционно-регрессионного анализа методом наименьших квадратов не является эффективным. Представлены результаты применения предлагаемых методических подходов в рамках моделирования процессов оценки пассажирами различных аспектов транспортного обслуживания.</p></abstract><trans-abstract xml:lang="en"><p>On the basis of studying of the existing practice of market researches three main approaches are identified for creation of comparison process of influence of different parameters of transport services for satisfaction of the population in order to define the priority directions of implementation of administrative decisions in the field of growth of service quality: direct receiving priorities from passengers; calculation on the basis of using mechanisms of the correlation and regression analysis by method of the smallest squares; calculation which is based on application of different types of nonparametric methods of statistics. An analysis of the advantages and disadvantages of existing methodological approaches to comparative assessment of the quality of the growth paths of service and services was presented that resulted in the necessity of further development of mechanisms based on the use of nonparametric methodological tools, focused on the construction of convenient predictive models. Methodical and practical approaches to identifying promising areas to improve the quality of public services were proposed and based on the modeling, comparison and visualization of the results of assessment of the impact of different transport service parameters on the overall quality of service by methods of ordinal logistic regression. The approbation and assessment of the effectiveness of the proposed methodological approaches was performed on an array of marketing data about the demand of railway passengers for cases when the use of regression analysis of least squares method was ineffective. As a result, it is proposed to use an integrated mechanism of studying the effect of different service options at the level of passenger satisfaction, which includes a set of parametric and nonparametric statistical methods, and aimed at obtaining the maximum of objective information necessary for management decision-making in the field of quality growth of transport service.</p></trans-abstract><kwd-group xml:lang="ru"><kwd>пассажирские перевозки</kwd><kwd>транспортный сервис</kwd><kwd>качество обслуживания</kwd><kwd>анкетный опрос</kwd><kwd>экономико-статистические модели</kwd></kwd-group><kwd-group xml:lang="en"><kwd>passenger transport</kwd><kwd>travel service</kwd><kwd>service quality</kwd><kwd>questionnaire survey</kwd><kwd>economic and statistic models</kwd></kwd-group></article-meta></front><back><ref-list><title>References</title><ref id="cit1"><label>1</label><citation-alternatives><mixed-citation xml:lang="ru">Мирошниченко О. Ф., Милевская В. А., Пастухов С. С. 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